Terms of Use

Effective date: April 10, 2026  ·  Last updated: April 10, 2026

These Terms of Use ("Terms") form a legal agreement between you and Close The Loop ("we", "our", or "us") governing your use of the Close The Loop mobile application for iOS and Android (the "App"). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.

1. License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download and use the App on devices you own or control, solely for your personal, non-commercial use. This licence is a standard end-user licence agreement as described by Apple and Google (the "Standard EULA" terms specified by Apple apply in addition to these Terms for App Store users).

2. Subscriptions and Free Trial

Close The Loop is offered as an auto-renewable subscription. New accounts receive a 30-day free trial that begins on the date you first create an account. After the trial period ends, continued access requires an active subscription.

• Subscription plan: Monthly Premium at $1.99 USD per month (or the equivalent in your local currency as determined by the App Store or Google Play).
• Billing: Payment is charged to your Apple ID or Google Play account upon confirmation of purchase.
• Auto-renewal: The subscription automatically renews at the end of each billing period unless auto-renew is turned off at least 24 hours before the end of the current period.
• Renewal charge: Your account will be charged for renewal within 24 hours prior to the end of the current period, at the then-current subscription price.
• Managing your subscription: You can manage and cancel your subscription at any time in your account settings on the App Store or Google Play Store after purchase. Cancelling does not refund the current billing period, but you will retain premium access through the end of that period.

3. Cancellation and Refunds

To cancel a subscription, go to your device's subscription settings:

• iOS: Settings › your Apple ID › Subscriptions › Close The Loop.
• Android: Google Play Store › Menu › Subscriptions › Close The Loop.

All purchases are final. Refund requests are handled by Apple or Google per their respective policies; we cannot issue refunds directly. See Apple's refund policy or Google Play's refund policy for details.

4. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use. We reserve the right to suspend or terminate accounts that violate these Terms.

5. User Content and Data Ownership

You retain ownership of all content you create in the App, including tasks, subtasks, notes, time estimates, and uploaded avatars ("User Content"). We do not claim any ownership rights over your User Content. You grant us a limited licence to store, process, and display your User Content solely to provide the App's features.

6. Acceptable Use

You agree not to:

• Use the App for any unlawful purpose or in violation of any applicable laws.
• Reverse engineer, decompile, or attempt to extract the source code of the App.
• Attempt to interfere with, compromise the integrity of, or gain unauthorised access to the App or its infrastructure.
• Use the App to store or transmit malicious code, harmful content, or content that infringes the rights of others.
• Resell, sublicense, or otherwise commercially exploit the App without our prior written consent.

7. Intellectual Property

The App, its design, graphics, logos, and all associated intellectual property (excluding your User Content) are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use our trademarks or branding without our prior written consent.

8. Privacy

Your use of the App is also governed by our Privacy Policy, which explains how we collect and handle your information.

9. Third-Party Services

The App integrates with third-party services including Firebase (Google), RevenueCat, Apple App Store, and Google Play. Your use of those services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

10. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE APP WILL MEET YOUR REQUIREMENTS OR THAT DATA WILL NEVER BE LOST OR CORRUPTED.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE APP. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) FIVE DOLLARS (USD $5.00).

12. Indemnification

You agree to indemnify, defend, and hold harmless Close The Loop and its affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the App, your violation of these Terms, or your infringement of any third-party rights.

13. Termination

We may suspend or terminate your access to the App at any time if you violate these Terms. You may terminate your account at any time by deleting it from the App's profile screen or by contacting us. Upon termination, your licence to use the App will end and we may delete your account data in accordance with our Privacy Policy.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by updating the "Last updated" date above and, where appropriate, by providing additional notice within the App. Your continued use of the App after any such change constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of the jurisdiction in which Close The Loop is operated, without regard to its conflict-of-law provisions. Any disputes arising out of or relating to these Terms will be resolved in the courts of that jurisdiction, except where applicable consumer protection laws require otherwise.

16. Apple App Store Additional Terms

If you obtained the App from the Apple App Store, the following additional terms apply: these Terms are concluded between you and Close The Loop only, and not with Apple. Apple is not responsible for the App or its content. Apple has no obligation to furnish maintenance or support services for the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation. Apple is a third-party beneficiary of these Terms and may enforce them against you.