Privacy Policy

Effective date: March 22, 2026  ·  Last updated: October 21, 2026

Close The Loop ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our mobile application available on iOS and Android (the "App").

The App is free. It contains no in-app purchases, subscriptions, or advertising, and it does not use any third-party analytics, advertising, or crash-reporting SDKs.

1. Information We Collect

Using the App requires an account. We collect the following information:

• Account data: When you create an account, we store your email address and chosen display name via Firebase Authentication.
• Your loops: Task names, descriptions, notes, subtasks, time estimates, due dates, and completion status. This data is stored in Firebase Firestore associated with your account, and a copy is cached on your device so the App works offline.
• Profile photo (optional): If you choose to upload an avatar, it is stored in Firebase Storage and associated with your account. The App only accesses the photos you select.

We do not collect analytics, usage statistics, advertising identifiers, location data, or contacts, and no third-party analytics or crash-reporting service is included in the App.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App
• Sync your loops across your devices and keep a backup of them
• Show your name and avatar in the App
• Schedule optional reminders about your loops on your device (only with your permission)
• Respond to support requests you send us

3. Data Storage

Your loops and profile are stored in Firebase Firestore and Firebase Storage, both operated by Google, and cached on your device. This enables multi-device sync, offline use, and data backup.

Firebase data is stored in Google Cloud infrastructure. See Firebase Privacy for details. When you delete your account in the App, your account and all associated cloud data are deleted immediately; copies in backups are purged within 30 days.

4. Third-Party Services

The App relies on the following third-party services:

• Firebase (Google): Authentication, Firestore database, and Storage for cloud sync. See Firebase Privacy Policy.
• Apple App Store / Google Play: App distribution, subject to their respective privacy policies.

No other third party receives your data. We do not use analytics, advertising, or crash-reporting SDKs.

5. Notifications

The App may ask for permission to show notifications that remind you about loops that are due. Reminders are scheduled locally on your device; no notification token or content is sent to us or to any third party. You can enable or disable notifications at any time in your device Settings.

6. Children's Privacy

The App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

7. Data Retention and Deletion

Your data is retained for as long as your account exists. You can delete your account and all of its data at any time from Profile → Delete account in the App: your loops, profile, avatar, and sign-in credentials are deleted immediately, and copies in backups are purged within 30 days. The copy cached on your device is removed when you sign out or uninstall the App. If you can no longer sign in, you can also request deletion by emailing contact@craftschoolship.com; see Delete your account.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Request a copy of the data we hold about you
• Withdraw consent for notifications at any time via device Settings

To exercise these rights or for any privacy-related enquiries, contact us using the details below.

9. Purchases

The App is free and contains no in-app purchases or subscriptions, so we do not process any payment information. If you subscribed to Close The Loop in an earlier paid version, that subscription is no longer required: please cancel it in your App Store or Google Play subscription settings to stop any further charges. Apple and Google handle those payments under their own privacy policies.

10. Security

We use Firebase's built-in security rules and Google Cloud infrastructure to protect your data. All data in transit is encrypted via TLS. However, no method of electronic storage is 100% secure and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date above and, where appropriate, by providing additional notice within the App.